REACTIVATION CAMPAIGNS FOR SMALL BUSINESSES
Wake up the customers you already have.
We text and email your past customers and open quotes, AI replies to the ones who answer and books them into your calendar, so lost jobs land back on your schedule.
✓ Past-customer win-back ✓ Quote follow-up ✓ Review requests
REACTIVATION TEXT · 9:47 AM
Past customer win-back sent by SNAPS
Hi Sarah, it's Mike's Plumbing. Your hot water service is due. Want us to book it in?
Yes please! Do you have anything on Tuesday morning?
Tuesday 8:00am works. Booked in!
✓ JOB BOOKED · TUE 8:00 AM
SMS sent to owner: "Win-back reply: Sarah, hot water service, booked Tue 8am."
THE PROBLEM
Your best leads are already in your database.
Past customers, dead quotes and old enquiries go quiet, not because they said no, but because nobody followed up. That is revenue sitting unused.
Past customers
Customers who used you once and never heard back. A simple nudge brings many back.
Dead quotes
Quotes sent and then forgotten. Most go cold within days. A quick follow-up wins jobs back.
Old enquiries
Leads who asked once and never booked. They often just need a reminder and an easy way to book.
HOW IT WORKS
Your campaign, in three steps
Send us your contact list or connect your CRM. We do the setup, the messages and the replies, and you only handle the jobs that come back.
01
We import
We clean your customer and quote list, write the messages in your voice and agree the offer, so only the right people hear from you.
02
We book
Friendly texts and emails go out over a few days. AI replies to questions instantly and books the job, appointment or call-back straight into your calendar.
03
You get the jobs
Booked jobs land in your calendar and you get a text for each one, plus a simple report showing replies, bookings and revenue.
FEATURES
Everything you need to win back work, without the extra admin.
✦
Past-customer win-back
Friendly texts and emails to customers who haven't booked in a while, with an offer that brings them back.
✦
Missed-call text-back
Every missed call gets an instant text with a booking link, so leads don't ring the next business.
✦
Quote follow-up
Automatic nudges on open quotes until they're accepted or declined, so fewer jobs go cold.
✦
Review requests
Ask happy customers for a Google review after every job and send unhappy replies to you privately.
✦
AI replies and booking
AI answers replies instantly and books jobs straight into your calendar.
✦
Results you can see
A simple monthly report showing who replied, what was booked and what it earned.
WHAT WE DO
One partner for your follow-up and bookings
SNAPS Engineering is an AI automation agency for small businesses. We set it up, connect it to your tools and look after it, so you don’t have to become a tech expert.
01
AI Receptionist (available, no demo)
Available now, no demo needed. Answers calls 24/7, books jobs into your calendar and texts you a summary. Ask about it on a free call.
02
AI Chat Widget
A smart chat assistant on your website that answers visitor questions instantly and turns them into booked enquiries.
03
Websites that convert
Fast, mobile-first websites for local businesses, built to rank on Google and get the phone ringing.
04
Reactivation campaigns
Win back past customers, chase open quotes and collect reviews with automated text and email campaigns.
WHO IT’S FOR
Made for busy service businesses
If you have past customers or open quotes, SNAPS can turn them back into booked work.
Trades & contractors
Plumbers, electricians, builders, HVAC
Salons & beauty
Bookings while you’re with a client
Dental & medical clinics
Appointments, enquiries, after-hours calls
Law firms
Qualify new matters, book consults
Allied health & physio
Bookings, rescheduling, new patients
Property managers
Maintenance requests, tenant enquiries
GETTING STARTED
Your first campaign, live within the week
We do the setup for you, from importing your list to writing the messages.
1
Free call
A 30-minute call to talk through your customer list, quotes and goals.
2
We set it up
We import your list, write the messages and connect your calendar.
3
You approve
You check the messages and the offer before anything is sent.
4
Go live
The campaign runs, replies get answered and booked jobs land in your calendar.
ABOUT SNAPS
Built and supported by a real person
I'm Raveen Sasanka, founder of SNAPS Engineering. With a background in computer science, I build and set up every campaign and automation myself, from the first message to the calendar connection, for small businesses in the Blue Mountains, Sydney and right across Australia.
You deal with me directly. No call centre, no ticket queue, just someone who answers when you need a change.
FAQ
Questions we hear a lot
Will callers know they’re talking to AI?
SNAPS sounds natural and conversational. You choose how it introduces itself, and most callers simply get their question answered or their job booked.
What if a caller needs a real person?
SNAPS can take a detailed message, book a call-back or pass urgent calls straight through to you or your team.
Will it work with my calendar?
SNAPS books into the calendar you already use. We'll confirm the connection for your setup on your free call.
Do I need a new phone number?
No. You keep your existing number and forward calls to SNAPS: all the time, after hours only, or just when you don't pick up.
How long does setup take?
Most campaigns are live within a few days of your free call. We handle the setup, writing and testing for you.
What does it cost?
Pricing depends on your list size and what you need. Book a free call and we'll give you a clear, no-pressure quote.
SNAPS
Reactivation campaigns, automations, websites and AI receptionists for Australian small businesses.
CONTACT
GET STARTED
© 2026 SNAPS Engineering Pty Ltd · Blue Mountains, NSW